Overview
CliniQueue is a clinical ticket intelligence tool for healthcare support. It classifies healthcare support tickets into 8 clinical categories and adds PHI risk detection, breach flagging, and instant escalation triggers. The system is described as HIPAA-compliant by design, with a BAA included on every plan. Integration is through a helpdesk webhook: send a POST request to a CliniQueue endpoint, and the service reads the ticket, classifies it, flags PHI risk, compliance issues, and escalation triggers, then returns structured JSON so the helpdesk can route the ticket to the right team. It works with Zendesk, Freshdesk, Intercom, or any system that supports webhooks, and no SDK is required. CliniQueue uses a zero-retention architecture: ticket text is processed and immediately discarded, nothing is stored, and audit logs are metadata-only. The site reports 98% accuracy on standard tickets and 97% accuracy on edge cases, tested across 150 synthetic tickets covering all 8 categories, with 0 PHI records retained.
Pricing
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Use Cases
- Healthcare support teams use CliniQueue to classify tickets into 8 clinical categories.
- Support teams use CliniQueue to detect PHI risk and flag potential breaches automatically.
- Helpdesk teams use CliniQueue to route tickets to the right team via structured JSON.
- Healthcare SaaS teams use CliniQueue to connect existing helpdesks through a webhook.
- Support operations use CliniQueue to escalate clinical urgency tickets to an on-call engineer.
- Integration teams use CliniQueue to route EHR integration issues away from frontline support.
- Billing teams use CliniQueue to route billing and claims issues directly to billing engineers.
- Compliance teams use CliniQueue to route compliance requests to the compliance team.
Features
Productivity workflow
Team operations
Data or task automation
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FAQ
Do you store our ticket data?
No. Ticket text is processed and immediately discarded; only metadata such as timestamp, API key, classification result, and audit ID is logged.
Is BAA included?
Yes, on every plan. A signed Business Associate Agreement is provided before the first API call.
How do I integrate it?
Send a POST request with ticket text and get structured JSON back; it works with any helpdesk that supports webhooks, with no SDK required.
How accurate is it?
It is 98% accurate on standard tickets and 97% on hard edge cases, tested across 150 synthetic tickets covering all 8 categories.