Knock agent for Slack

A message sent is a single message delivered to a single user on a single channel. Only messages sent are charged, not workflows triggered; bounced or failed messages and guide views are not billable.

Knock does not hard cap notifications. If you exceed the limit, they will contact you about setting up a billing method for the next month.

Yes, volume discounts are available only on the enterprise plan. You can contact them if interested.

There are no setup fees. At the end of the month, your credit card is automatically charged for that month's usage.

In Knock, a channel is a single destination for notifications, such as a SendGrid account, a Slack channel, or an in-app channel for feeds or toasts.

Billing starts when you upgrade to a paid plan. The upgrade day becomes your monthly billing cycle anchor. Usage overages are billed in arrears.

Yes. Knock does not manage billing for downstream platform providers that deliver your notifications.

Yes. Knock is HIPAA compliant and will sign BAAs for Enterprise plan customers.

Knock guides uses an active user pricing model, where an active user is a user that sees at least one guide in a month.

If guides are not already included in your enterprise agreement, you have the same limit as the Starter plan: 2,500 active users per month. When exceeded, you can contact them to add guides to your agreement.