ProductBridge

ProductBridge is an AI-native customer support and feedback management platform for SaaS teams. It puts live chat, help center, surveys, feedback boards, roadmap and changelog on one customer record, so a support conversation can become a feature request, get prioritized, and the customer is told when it ships.

Both. Most teams buy a helpdesk and a feedback board separately, then spend their week copying between them. ProductBridge is one system, so a support conversation can become a feature request without anyone retyping it.

Intercom stops at the conversation. There is no feedback board, no public roadmap and no changelog, and surveys are a paid add-on. In ProductBridge a conversation links to a roadmap item, and the customer who asked gets notified when it ships.

Canny has feedback, roadmap and changelog but no live chat, help center or surveys. Featurebase adds support but charges per seat and per AI resolution. ProductBridge covers both on one customer record for one flat price, with no per-seat, per-tracked-user or per-resolution fees.

There is a free plan. Paid plans are flat: Starter from $29 a month and Growth from $59 a month billed annually, with no per-seat or per-tracked-user pricing. Paid plans include a 14-day free trial and the free plan needs no credit card.

Yes. Import existing feedback, votes and users by CSV, and connect Intercom to keep conversations flowing in.

Most teams are live in about 15 minutes: connect a source or drop in the widget, publish the portal, and the AI starts merging duplicates immediately.

No. Every messenger tab can be switched off per organization, so you can run just the help center, or just chat, and turn the rest on later.

Yes. Custom domain and your brand colors across the portal, help center and messenger.

The messenger, help center and changelog are localized, with per-audience and per-language content.