Twig

Twig is an AI assistant for customer support teams that understands natural language questions from customers or agents, searches across your existing knowledge (help center, tickets, macros, internal docs), and generates accurate, on-brand responses. It can respond directly to customers or assist agents with suggested replies and context.

Twig does not aim to replace human agents. It automates repetitive, straightforward questions and provides agents with real-time assistance so they can focus on complex, high-value conversations that require empathy and judgment. Most teams use Twig to augment their existing support, not to eliminate it.

To get started, Twig typically connects to your help center, ticketing system, macros, or internal documentation. It uses this existing content as the source of truth for answering questions. The more complete and up-to-date your knowledge base is, the better Twig’s responses will be.

Twig is designed with security and privacy in mind. It only uses the data you connect for the purpose of answering support questions and improving its models for your workspace. Access controls, logging, and data retention policies can be configured according to your organization’s requirements.

Twig’s pricing depends on your usage, team size, and required features. While exact plans may vary, most customers start with a trial or pilot period to validate value and performance before committing. Visit the Twig website or contact their team for the latest pricing details.