Overview
Tiledesk is an open‑source, LLM-ready, no‑code chatbot platform that lets teams design, test, and deploy conversational experiences across every customer channel in minutes. Built for product, support, and marketing teams, Tiledesk combines visual flow design with advanced AI so you can orchestrate rich, multi‑step conversations without writing a single line of code. Use drag‑and‑drop builders to map customer journeys, hand off seamlessly from bots to human agents, and manage all conversations in a unified inbox.
With native support for Large Language Models, Tiledesk allows you to augment flows with natural language understanding, smart routing, and AI‑generated replies. Connect your favorite messaging channels—website widget, WhatsApp, Facebook Messenger, and more—and maintain consistent, on‑brand experiences wherever your customers are. As an open‑source solution, Tiledesk offers flexibility, transparency, and the ability to customize or self‑host according to your security and compliance needs.
Whether you’re launching your first support bot, building complex transactional flows, or experimenting with AI copilots for sales and lead qualification, Tiledesk gives you the tools to iterate fast. Monitor performance with built‑in analytics, optimize flows based on real conversations, and continuously improve your AI assistants. From startups to enterprises, Tiledesk is a robust, scalable platform for modern conversational CX.
Pricing
Freemium
Detailed plans have not been confirmed in our catalog. Check the official website for current limits and billing terms.
Visit WebsitePrices and limits may change. Confirm the currency, billing period, seat minimum and usage caps on the official website.
Use Cases
- Automate level-one customer support on your website and messaging channels, reducing ticket volume while keeping humans available for complex issues.
- Qualify and nurture leads with AI-driven chat flows that capture contact details, route high-intent prospects, and sync with your CRM.
- Provide 24/7 self-service FAQs and order status updates across chat channels, giving customers instant answers without waiting for agents.
- Assist internal teams with an AI helpdesk bot that surfaces documentation, procedures, and troubleshooting steps on demand.
- Run product onboarding or in-app guidance via conversational walkthroughs that adapt to user questions and behavior.
Features
Drag-and-drop flow builder
LLM-powered smart responses
Omnichannel chat deployment
No-code chatbot automation
Open-source and extensible
Human handoff and live chat
Unified team inbox and routing
Analytics and conversation insights
Reviews
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FAQ
Do I need to know how to code to use Tiledesk?
No. Tiledesk is designed as a no-code platform. You can build and manage chatbots using the visual flow builder and configuration panels without writing code. Developers can optionally extend it via APIs, webhooks, and custom components if deeper customization is needed.
Which channels does Tiledesk support?
Tiledesk supports deploying chatbots on websites and popular messaging channels such as web chat widgets, WhatsApp, Facebook Messenger, and more. You can manage all conversations from these channels within a single, unified dashboard.
Is Tiledesk open-source and can I self-host it?
Yes. Tiledesk is open-source, giving you transparency and flexibility to inspect the codebase, customize behavior, and deploy it in your own infrastructure if required. This is particularly useful for organizations with strict security, compliance, or data residency needs.
How does Tiledesk use Large Language Models (LLMs)?
Tiledesk integrates with LLMs to enhance your chatbot flows with natural language understanding and AI-generated answers. You can configure where AI should assist—such as fallback answers, FAQ handling, or dynamic routing—while keeping full control over the conversation logic.
How is Tiledesk priced and can I try it first?
Pricing details are provided on the Tiledesk website and may vary by plan, usage, and deployment model. Many teams start with a free or trial option to evaluate the platform before upgrading to paid tiers as their needs grow.