Dewey Labs is an AI-powered knowledge management platform that turns your expert content into a secure, conversational Q&A experience. Instead of relying on the open internet, Dewey answers exclusively from the documents, guides, and knowledge bases you approve, ensuring responses are accurate, compliant, and on-brand. Connect Dewey to your internal wikis, PDFs, help center articles, product docs, and training materials in just a few clicks. Its retrieval-augmented generation (RAG) engine understands natural language questions, finds the most relevant passages, and generates clear, contextual answers with citations back to your sources. Teams can trace every response, verify its origin, and continuously improve content quality. Dewey Labs is designed for customer support, success, sales, product, and internal operations teams that need fast, reliable answers without sacrificing control. You can embed Dewey as a chat widget, use it as an internal knowledge assistant, or integrate it into existing workflows via API. Fine-grained source control and access settings help you decide who can see what, while analytics reveal content gaps and trending questions. Whether you’re scaling support, onboarding new hires, or centralizing scattered documentation, Dewey Labs helps you unlock the value of your institutional knowledge with AI that respects your boundaries and your expertise.
Self-service customer support: Embed Dewey on your help center or product site so customers can ask questions and receive accurate, source-backed answers 24/7.
Internal knowledge assistant: Give employees a single place to query policies, product details, and internal docs, reducing repetitive questions and onboarding time.
Product and technical documentation search: Turn long manuals and release notes into conversational answers that reference the precise sections users need.
Customer success enablement: Equip CSMs with fast access to best-practice playbooks, case studies, and implementation guides during live customer conversations.
Training and onboarding hub: Let new hires ask natural language questions about processes, tools, and guidelines, with answers tied directly to your training materials.
