Tool overview
Overview
Customerscore.io is an AI-powered retention automation platform built for product-led growth (PLG) SaaS teams. It continuously analyzes in-app behavior, product usage patterns, and account health to detect early churn signals long before customers actually leave. By combining machine learning predictions with configurable playbooks, Customerscore.io helps Customer Success, Sales, and Growth teams run the right outreach at exactly the right moment. Instead of manually pulling reports and guessing which users need attention, Customerscore.io centralizes key signals such as declining engagement, feature adoption gaps, billing events, and support sentiment. It turns those insights into prioritized customer lists and automated workflows that can trigger emails, in-app messages, tasks in your CRM, or alerts in your collaboration tools. With flexible scoring models and AI suggestions, teams can experiment with retention strategies, measure the impact of each playbook, and scale 1:many engagement without losing the personal touch. Whether you want to increase expansion revenue, reduce involuntary churn, or protect high-value accounts, Customerscore.io gives you a proactive, data-driven way to manage the entire customer lifecycle at scale.