Pricing
Free
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Use Cases
- Support teams use the Triage Agent to analyze incoming support tickets and produce structured output including category, priority, sentiment, confidence, summary, and reasoning.
- Operations teams use the SLA Engine to convert ticket classification into operational routing decisions such as response target, resolution target, and owner team.
- Incident responders use the Investigation Agent to determine probable cause, supporting evidence, customer impact, recommended action, engineering requirement, and investigation confidence.
- Support teams use Knowledge Retrieval to retrieve relevant support knowledge based on the ticket category and investigation context.
- Operations teams use the Escalation Engine to determine whether the AI workflow can continue automatically, with outcomes including auto_safe or incident_escalation.
Features
AI assistant
Natural language interface
Workflow automation
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